Hello wonderful clients!
As the province has advised that COVID restrictions can be eased, we are excited to say that we will be starting to let people into the hospitals again. We will begin this on Monday, March 7. To ease us into this and identify possible problem areas, for the week of March 7th to March 12th , we will only be letting clients in for the morning appointments from 8 am to 12 pm.
Surgery intakes and discharges will still be done over the phone and curbside for now.
We will still require you to call upon arrival for COVID screening and to give us your cell number. If you are sick, please do not come to your appointment. Please phone and reschedule it so that we may keep our staff healthy to serve you and not have to operate on low staffing levels due to staff illness.
We ask that you stay in your car until we call to ask you to bring yourself and your pet into the hospital. When you enter the hospital, we will require you to wear a medical grade masks that we will provide. This will not be optional. If, for whatever reason, you cannot wear our masks; we will perform your appointment curbside as we have been doing through COVID times. We greatly appreciate your continued patience with mask wearing as it is an effective way to protect our staff and yourselves from respiratory diseases.
If you still wish your appointment to continue in a curbside manner, we will be more than willing to accommodate this. Please let us know when you book the appointment or upon arrival to the appointment.
Once you enter the hospital, one of our staff will immediately usher you into one of our examination rooms. The staff member will take your pet to get an accurate weight and return your furry friend to you in the exam room. The doctor will then come into the exam room and do the appointment.
Once the doctor has finished the appointment, you will be asked to stay in the examination room until our staff member enters with medications/ products/ etc and takes payment with our mobile device. After this, we will usher you out of the hospital so that we can quickly and efficiently get the next client and their pet in to be seen.
Technicians will have appointments with your pet as well for various medications/ treatments or medically required nail trims. If the weather is nice, and depending on the procedure they are performing, we will do these outside with you holding your pets. If that is not practical (nail trims or cats as patients) we will still be doing curbside service for these appointments. The technician will come and get the pet from you at your car, for curbside service, and will return your pet in the same fashion. Payment will occur at your vehicle.
We will be starting heart worm blood testing and setting clients up with tick, flea and heartworm medication immediately. We appreciate your accommodation of said testing now rather than in one month as this decreases the number of return appointments or trips to our hospital that you will require which frees up more appointments for emergencies or urgent cases.
We are very thankful for you, our wonderful clients, and your furry friends. Your continued support and encouragement over the last two years has been deeply appreciated. These have been such trying times for us all in so many unexpected ways. We cherish you. We want you to know that we are here for you. We will continue to adapt strategies to ensure we stay open and fully staffed to serve you with compassionate, professional and trustworthy care of your amazing furry family members. These strategies will allow us to see each other within our hospital again.
With humble thanks,
The Staff and Doctors of Smithville Animal Hospital
As empathetic and loving veterinary professionals,
we’ll take care of your pet as if they were our own.
We’re a full service animal hospital offering progressive, preventive health care and surgeries for companion animals. Our staff regularly attend continuing education seminars and workshops to further their medical knowledge and skills. If you have any questions about our hospital or procedures, don’t hesitate to ask!
We offer a wide range of services including medical, diagnostic, surgical, wellness and preventive health care needs for your pets so they live healthy, happy lives.
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Get to know the doctors and staff at Smithville Animal Hospital. We have a dedicated team of professionals who take the care of your furry family member seriously.
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